About Us
Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world
About This Role
We are looking for dynamic and detail-oriented individuals to join our team as a Managed Services Specialist. In this role, you will be responsible for managing and enhancing the online reputation of Kenect customers. Your primary goal will be to maintain or increase online review ratings to 4/5 stars while fostering positive online interactions. You will also be handling social media comments and interactions to ensure a seamless and favorable online presence for our clients.
What You Will Be Doing
- Monitor, assess, and actively manage online reviews across various platforms.
- Proactively work to maintain or increase review ratings to 4/5 stars for our clients.
- Handle comments, direct messages, and interactions on various social media channels.
- Address customer concerns promptly and professionally to maintain a positive online environment.
Skills & Qualifications:
- Strong understanding of online reputation management and social media platforms.
- Excellent communication and customer service skills.
- Ability to maintain a calm and positive tone in both written and verbal interactions.
Our Company Values We Hope You Showcase
- Unwavering Customer Obsession
- See it, Solve it, Get it Done
- Build, Adapt, Win
What Kenect Offers!
- Health, Dental, Vision, Life & Disability Insurance
- Your birthday is a paid day off
- Onsite gym
- Breakroom full of snacks and drinks
- Convenient location next to freeway entrance/exit
We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.
Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.